FAQ
I have not received my order confirmation email. What should I do?
First, please check your spam, junk, or promotions folder, as order confirmation emails can sometimes be filtered there. If you still cannot find your confirmation email, please contact our customer support team at Info@rovikskincare.com. We will be happy to check your order details and assist you.
I received the wrong product. What should I do?
We are happy to help resolve this. Please contact us as soon as possible at info@rovikskincare.com and include your order number and details of the issue. If possible, include a photo of the item received so our team can review your request and provide the best solution.
My order arrived damaged. What should I do?
We are sorry if your order arrived damaged. Please contact us at info@rovikskincare.com with your order number and photos of the issue. Our team will review the situation and help provide a suitable solution as quickly as possible.
Can I change or cancel my order after placing it?
your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible at info@rovikskincare.com. Once an order has been shipped, changes or cancellations may no longer be possible.
How long does shipping take?
Orders are usually processed within 2 - 3 business days. After your order has been shipped, delivery times depend on your location and the selected shipping carrier.
Where does RØVIK ship?
Yes, RØVIK offers international shipping to selected countries worldwide. Available shipping options, estimated delivery times, and shipping costs will be calculated and displayed during checkout based on your delivery location. Please note that international delivery times may vary depending on the destination, customs procedures, and local delivery services.
How can I track my RØVIK order?
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking link to follow your package and view the latest delivery updates.
What is RØVIK’s return policy?
You can request a return within 30 days, provided your order meets our return conditions. Items must be returned in their original condition. For full details, please review our return policy or contact info@rovikskincare.com.
What payment methods does RØVIK accept?
RØVIK accepts secure payment methods through Shopify Checkout, including major credit cards, digital wallets, and other supported payment options depending on your location.
Is my payment information secure?
Yes. All payments are processed through secure payment systems designed to protect your personal and payment information. RØVIK does not store your complete payment card details.