Refund policy

Last updated: 25 August 2026

This Return and Refund Policy applies to purchases made through Røvik at rovikskincare.com.

You can contact us about returns, refunds, damaged items or withdrawal requests at info@rovikskincare.com or through the contact form on our website.

1. 30-day satisfaction guarantee

   Our voluntary 30-day satisfaction guarantee applies to your first purchase of RØVIK Peptide AM/PM Cream and covers one opened unit per customer.

   To make a claim, contact us at info@rovikskincare.com within 30 calendar days after receiving your order. Please include your order number and briefly explain why you are not satisfied.

   You do not normally need to return the opened product. If we ask you to return it, we will provide a prepaid return label or reimburse the reasonable return cost.

   If your claim is approved, we will refund the amount paid for the eligible product to your original payment method within 10 business days. Original delivery costs and additional delivery charges are not refunded under this satisfaction guarantee, except where your statutory rights require otherwise.

   If your first purchase was a multipack, the guarantee covers one opened unit. The refund will be calculated using the effective per-unit price paid after any multipack discount. Unopened units may be returned separately if they meet the conditions of our voluntary return policy for unused items.

   This satisfaction guarantee is an additional commercial promise. It does not replace, restrict or otherwise affect your statutory rights, including your legal right of withdrawal and your rights if a product is defective, damaged, incomplete or not as described.

2. Voluntary 30-day return policy for unused items

   In addition to your statutory rights and our satisfaction guarantee, we offer a voluntary 30-day return policy for unused products. You may request a return within 30 calendar days after receiving your order.

   To qualify under this voluntary return policy, the product must be unused and unopened, in the same condition in which you received it, in its original packaging and accompanied by your receipt or other proof of purchase.

   To request a voluntary return, contact info@rovikskincare.com before sending the product back. We will provide return instructions and tell you whether a prepaid return label is available.

   Unless we agree otherwise, you are responsible for return shipping costs for a voluntary return of an unused product. Products sent back without first requesting a return may not be accepted under this voluntary policy.

   If your return is approved after inspection, we will refund the amount paid for the eligible product to your original payment method within 10 business days. Original delivery costs are not refunded under this voluntary return policy unless we agree otherwise or applicable law requires it.

   This voluntary policy does not restrict your statutory rights.

3. European Union right of withdrawal

   If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase within 14 calendar days without giving a reason.

   For products, the withdrawal period starts on the day after you, or a third party designated by you other than the carrier, physically receive the product.

   If products from one order are delivered separately, the withdrawal period starts on the day after you receive the final product or shipment.

   Certain statutory exceptions may apply, as explained under “Exceptions and non-returnable items.”

4. How to exercise your right of withdrawal

   To exercise your right of withdrawal, you must clearly inform us of your decision within the 14-day withdrawal period.

   You can do this by:

   Using the cancellation or withdrawal function available on our website;
   Using the model withdrawal form included below; or
   Contacting us at info@rovikskincare.com.

   Please include your name, order number and the email address used when placing your order so that we can identify the purchase.

   We will confirm receipt of your withdrawal request. You are not required to use the model withdrawal form, provided that your statement clearly communicates your decision to withdraw.

5. Model withdrawal form

   Complete and return this form only if you wish to withdraw from the purchase.

   To:
   Røvik
   Email: info@rovikskincare.com

   I/We hereby give notice that I/we withdraw from my/our contract of sale for the following product(s):

   Product(s):
   Order number:
   Ordered on:
   Received on:
   Name of consumer(s):
   Address of consumer(s):
   Email address used for the order:
   Date:

6. Returning products after withdrawal

   After notifying us that you are exercising your right of withdrawal, you must return the products without undue delay and no later than 14 calendar days after the day on which you informed us of your decision.

   You meet the deadline if you send the products before the 14-day return period expires.

   You may inspect and handle a product only as you would reasonably be permitted to do in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to determine the product’s nature, characteristics and functioning.

   A product does not necessarily have to be unused or in its original packaging for you to exercise your statutory right of withdrawal. However, statutory exceptions may apply to sealed products that are unsuitable for return for health-protection or hygiene reasons after their seal has been broken.

   Our separate 30-day satisfaction guarantee may still cover one opened unit of RØVIK Peptide AM/PM Cream even where a statutory withdrawal exception applies.

7. Return shipping costs

   For returns made under the statutory EU right of withdrawal, you are responsible for the direct cost of returning the products unless we agree to cover that cost.

   If we ask you to return a product under our 30-day satisfaction guarantee, we will provide a prepaid return label or reimburse the reasonable return cost.

   If a product is defective, damaged, incorrect, incomplete or not as described, we will cover reasonable return costs where required by applicable law.

8. Refunds following statutory withdrawal

   If you exercise your statutory right of withdrawal for an entire order, we will refund all payments received from you for that order, including the cost of our least expensive standard delivery option.

   If you selected a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional delivery cost.

   If you return only part of an order, the original delivery costs will not normally be refunded unless applicable law requires otherwise.

   We will issue the refund without undue delay and no later than 14 calendar days after the day on which you informed us of your withdrawal.

   We may withhold the refund until we have received the returned products or until you provide evidence that you sent them back, whichever occurs first.

   Refunds will be made using the same payment method used for the original transaction unless you expressly agree to another method. You will not be charged a fee for receiving the refund.

9. Refund processing times

   Refunds approved under our satisfaction guarantee or voluntary return policy will be issued to your original payment method within 10 business days.

   Your bank, card provider or payment service may require additional time to process and display the refund.

   If more than 15 business days have passed since we confirmed that your refund was issued, contact info@rovikskincare.com.

10. Damaged, defective, incorrect or incomplete products

    Please inspect your order after delivery and contact us as soon as possible if a product is damaged, defective, incomplete, incorrect or not as described.

    Contact info@rovikskincare.com and include your order number, a description of the problem and, where reasonably possible, photographs or videos showing the problem.

    We will assess the issue and provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

    Nothing in this policy limits your statutory guarantee or conformity rights. Consumers are legally entitled to receive products that conform to the purchase agreement.

11. Exchanges

    We do not currently offer direct exchanges.

    If you would like another product, size or quantity, you can return the eligible product in accordance with this policy and place a new order separately.

    This does not affect any right you may have to receive a replacement for a damaged, defective, incorrect or incomplete product.

12. Exceptions and non-returnable items

    Certain products may be excluded from the statutory right of withdrawal where an exception permitted by law applies.

    These may include:

    Products made to your specifications or clearly personalised;
    Products that are liable to deteriorate or expire rapidly;
    Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken;
    Sealed audio, video or software products after being unsealed;
    Digital content not supplied on a physical medium where performance began with your prior express consent and acknowledgement that you would lose your withdrawal right; and
    Other products specifically excluded from the right of withdrawal by applicable law.

    Any exception will be applied only where the statutory requirements for that exception have been met.

    If you are uncertain whether a product can be returned, contact info@rovikskincare.com before sending it back.

13. Discounted products

    Discounted or sale products remain covered by statutory consumer rights, including the right of withdrawal where applicable and rights relating to damaged, defective, incomplete or misdescribed products.

    Unless stated otherwise before purchase, discounted products may also be returned under our voluntary return policy if they meet all its conditions.

    Refunds are based on the amount actually paid after applying discounts.

14. Gift cards

    Gift cards are generally non-refundable under our voluntary return policy.

    Any statutory right of withdrawal or other mandatory legal right that applies to a gift card remains unaffected.

15. Products returned without prior notice

    For returns under our voluntary 30-day return policy, products sent back without first contacting us may not be accepted.

    For statutory withdrawal returns, you must clearly notify us that you are exercising your right of withdrawal within the applicable withdrawal period. Simply sending a product back without a clear withdrawal statement may not be sufficient.

    We recommend contacting us before returning any product so that we can provide the correct instructions.

16. Questions and contact information

    If you have questions about returns, refunds, exchanges, damaged products or your right of withdrawal, contact us at:

    Trade name: Røvik
    Website: rovikskincare.com
    Email: info@rovikskincare.com
    CoC number: 74218492
    VAT number: NL859813472B01