Verzendbeleid
Shipping Policy
Last updated: 7 August 2026
1. Order processing
Orders are processed and dispatched within 1–3 business days after payment has been confirmed.
Business days are Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays will be processed on the next business day.
2. Shipping destinations and costs
We ship to the countries available for selection during checkout.
The applicable shipping cost and estimated carrier delivery time will be displayed at checkout before you place your order. Shipping time begins after your order has been dispatched. Additional delivery options will only be charged when selected by you.
3. Order tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take some time to appear after dispatch.
4. Delivery delays
We aim to deliver within the timeframe shown at checkout. Delivery estimates may be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.
If your order is not delivered within the agreed timeframe, please contact us at info@rovikskincare.com. Where required by applicable law, you may give us a reasonable additional period to complete delivery. If we still do not deliver within that period, you may cancel the affected order and receive a refund.
5. Lost or damaged orders
Røvik remains responsible for the order until it is received by you or by a person you have designated to receive it, except where you independently arranged a carrier that we did not offer.
Please contact us promptly if your order arrives damaged or does not arrive. Include your order number and, where applicable, photographs of the packaging and product so that we can investigate and provide an appropriate solution.
6. Incorrect delivery information
Please make sure your delivery address is complete and accurate before submitting your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.
7. Returns
Returns, withdrawal rights and refunds are governed by our Return and Refund Policy.
8. Contact
For questions about shipping or delivery, contact:
Røvik
Email:
info@rovikskincare.com